Flexible inventory, filled at the right rate
Serviced apartments compete with hotels on distribution and with homes on experience. We deliver both, across every channel that matters, including the GDS.
Corporate demand does not arrive through an OTA
Verified business travel books through the GDS and agency channels, and it books at a better rate for longer. Reaching it needs accreditation and connectivity most operators do not hold.
See how we workDistribution decides the rate
Occupancy is only half the picture. Without reach into corporate and travel-trade demand, inventory fills at the wrong price.
Channel reach
OTAs alone leave corporate and travel-trade demand untouched.
Rate management
Static pricing gives away peak nights and over-discounts the quiet ones.
Corporate demand
Verified business travel needs credentials most operators do not hold.
Operational consistency
A hospitality standard has to hold across every unit, every stay.
One team across the whole value chain
Multi-channel distribution including the GDS through TrustedStays, dynamic pricing, and a hospitality-grade operation behind every stay.
GDS and corporate reach
Accredited distribution through TrustedStays into business travel, not just leisure OTAs.
Rate that moves daily
Dynamic pricing across every channel, adjusted on demand rather than on a calendar.
A hospitality standard
Consistent arrival, housekeeping and service across every unit and every stay.
One view of performance
Occupancy, rate and channel contribution on one platform, per unit and per building.
A static rate card gives away the best nights
Peak nights sell themselves and quiet ones get discounted too hard. Moving rate and channel mix together, continuously, is what separates a full building from a profitable one.
Talk to our teamServiced Apartments, in practice
A selection of schemes we manage.
Three service models, one relationship
Choose how hands-on you want to be. The relationship stays with the Group either way.
Fully Managed
We run it end to end, from guest and pricing to cleaning and compliance. You see the return.
Technology-Led
Take our platform and run distribution and operations in-house, with our tooling behind you.
Hybrid
A blend: we handle the parts you want us to, you keep control of the rest.
One platform connecting pricing, distribution and operations
Whichever model you choose, the solution is delivered through our proprietary technology, so performance stays consistent across the portfolio.
Built and proven over 15+ years. the platform that runs our own managed portfolio, available to you as the engine or the full service.
Serviced Apartments, answered
What operators ask when they already run serviced apartments and are weighing up what we add. If yours is not here, just ask.
We already run serviced apartments. What do you add?
Distribution and revenue management, mainly. Corporate demand and the GDS are hard to reach well without the accreditations and the channel relationships, and that is where TrustedStays and Hospiria do the work.
Do we have to change our operating brand?
No. The brand stays yours. We sit behind it on distribution, pricing and systems.
How long does it take to go live?
Typically six to eight weeks from agreement to first booking, depending on how many units are in the first phase and how much is already in place. Onboarding, systems configuration and standards setup run in parallel rather than in sequence.
Who employs the on-site team?
That depends on the service model. Under Fully Managed the operation is ours end to end. Under Technology-Led your team stays in place and runs on our platform. Hybrid splits it, usually with your team on site and ours on distribution and revenue.
What happens to the units we already have let?
Nothing. Existing tenancies are unaffected and continue on their current terms. Flexible inventory is normally introduced on voids and new units first, so nothing has to be disturbed to start.
How is performance reported?
A single monthly pack covering occupancy, rate, revenue and guest feedback across every unit, with a live dashboard in between. One report for the whole portfolio rather than one per brand or channel.
Let’s talk about your serviced apartment portfolio
Tell us a little about your scheme and how you want to work with us, and the right person will be in touch.